Support | Monitoring
The benefits of onsite support 24/7, with no staff costs
Our services provide 24/7 client equipment and application monitoring. Our monitoring solutions, typically based around Orion/Solarwinds products and the ISN network operations centre (NOC) team, provide peace of mind by letting you know when your critical applications and infrastructure are experiencing problems. Our ISN Advanced Monitoring Services provide proactive and advanced reporting which feed into our Fully Managed and Service Managed solutions.Using our monitoring services gives you the benefits of an on-site 24/7 NOC without the cost of 24/7 staff or expensive monitoring tools.
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ISN managed our offices and data centre relocations brilliantly, making the transition very smooth. They were always on site, ready with support and provided clear, useful handover documents. We’ve since engaged them to provide a fully managed service for our UK networks, firewalls and remote server access. We find ISN highly proactive and their service and response times are just as good whether it’s midday or midnight.
Ryan Gyselinck: IT Manager, Kohn Pedersen Fox Associates