IT comes naturally
0203 239 2476
Consultancy | Audit | Service Improvement

Helping you get the best from your technical provider

We work in partnership with selected suppliers to improve service levels on a continuous basis and to redefine demand in order to eliminate unnecessary expenses.

Technical Solutions

Here at ISN, our team of highly qualified experts will make sure the technical solution presented by a selected supplier meets your requirements. We’ll also make sure the service is continuously monitored against a predetermined service level agreement (SLA) which includes the following:

  • Fault procedures
  • Fault analysis
  • Site attendance
  • Escalation procedures
  • Remote diagnostics
  • Patch reviews
  • Software enhancements
  • Preventative maintenance
  • Spares (including inventory of stock held on site and centrally)
  • Backups (a monthly backup is taken and a copy supplied to ISN)
  • Disaster recovery options

Contact us

Call or email us for a friendly, no obligation conversation

kfpISN managed our offices and data centre relocations brilliantly, making the transition very smooth. They were always on site, ready with support and provided clear, useful handover documents. We’ve since engaged them to provide a fully managed service for our UK networks, firewalls and remote server access. We find ISN highly proactive and their service and response times are just as good whether it’s midday or midnight.
Ryan Gyselinck: IT Manager, Kohn Pedersen Fox Associates