Support | Fully Managed service
Fixed costs for IT support, no matter what happens
Many clients choose our Fully Managed Service for fast response times, our proactive approach and dedication to excellent service – all key deliverables for us across our service portfolio. ISN can become your entire IT department, or we can supplement and enhance your current IT services helping your IT department increase service levels to your staff. Our Fully Managed Service also means your costs for IT support are fixed with no unexpected extras.
A unique feature of partnering with us for IT support and management is access to our network operations centre (NOC) based in Royal Wootton Bassett, Wiltshire. The NOC team can proactively monitor, maintain and support your workstations, servers, storage, networking and other core technology systems round-the-clock. We detect and resolve most problems before they arise, resulting in increased productivity for your business. If a problem is detected or reported by your staff, we respond immediately to minimise the impact – and we do this on an unlimited basis, 24 hours per day, 7 days a week.
Connectivity and security are a priority and our customers depend upon us to operate at the very highest levels when it comes to enabling them to address compliance responsibilities. To this end, we now depend on ISN to monitor and manage the entire environment, ensuring that it’s optimised and aligned to our strategic business and commercial needs. ISN don’t deliver ‘cookie cutter’ solutions. They are truly engaged and interested in helping us surmount the challenges we face and will go the extra mile to innovate and deliver.
Graham Woods, Group Business Manager, ISS UK