Consultancy | Audit | Carrier & Voice Risk Management
Encouraging the right behaviours
Here at ISN, we manage carriers through a service delivery and management team. Our focus is on both the contractual and commercial aspects and also the communications and relationships between all parties. We know this is vital to the success of such arrangements.
Management structures for the contract are designed to facilitate good relationships; staff are included in communications and fully understand their role. Information flows and communication points are established at the start of a contract and maintained throughout its life. Our experienced team will actively encourage the right attitude and behaviours, based on trust rather than conflict models, allowing carriers to be open with information and service flows in line with your customers’ requirements.
We’ll also analyse your telephony provisioning and propose recommendations to mitigate capacity, technical and contractual risks and provide a business continuity plan to make sure your business keeps running.
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ISN managed our offices and data centre relocations brilliantly, making the transition very smooth. They were always on site, ready with support and provided clear, useful handover documents. We’ve since engaged them to provide a fully managed service for our UK networks, firewalls and remote server access. We find ISN highly proactive and their service and response times are just as good whether it’s midday or midnight.
Ryan Gyselinck: IT Manager, Kohn Pedersen Fox Associates