Management | Monitoring & Management
Technology to support your growing business
Many IT support companies claim to have a 24/7 monitoring service, but very few can actually do anything if a problem is identified. Using our 24/7 network operations centre (NOC) and associated software we fix issues remotely outside of office hours and any issues are resolved fast. We’re very proud of this unique service.
When new software updates and patches become available we run a unique ‘test bed’ service for our clients. This is a key part of our service and allows us to investigate the suitability of new software and run tests on hardware ‘behind the scenes’ without the need or risks of interrupting your working day and service.
Our 24/7 resources are particularly useful when critical patches need to be applied to client systems. The frequency of patches of a critical nature is increasing and unless they are applied quickly, client networks can be left vulnerable.
Many clients who choose our fully managed service opt for regular service reviews which cover security best practices, patching management, budget planning and “IT Director in a Box” solutions. These service reviews help to guide businesses and help them make the best use of their infrastructure and IT budgets whilst taking into account technology and business progression.
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ISN managed our offices and data centre relocations brilliantly, making the transition very smooth. They were always on site, ready with support and provided clear, useful handover documents. We’ve since engaged them to provide a fully managed service for our UK networks, firewalls and remote server access. We find ISN highly proactive and their service and response times are just as good whether it’s midday or midnight.Ryan Gyselinck: IT Manager, Kohn Pedersen Fox Associates